At Kaviraj, we are committed to ensuring customer satisfaction. Please review our policy for refunds, product returns, and order cancellations carefully.

1. Order Cancellation Policy
2. a) Before Shipping:

Orders can be cancelled before they are shipped. Contact us immediately at 

Email: customercare@kavirajcookware.com

Phone: +91-9740530073

With your order details and A full refund will be processed to your original payment method.

1. b) After Shipping:

Once the order is shipped, cancellations are not possible. You may initiate a return as per our return policy, however shipping charges for return will need to be borne by the customer and only after receipt of the return goods will the refund be processed. 

2. Product Return Policy
3. a) Eligibility for Returns:

Products can be returned within 3 days of delivery.

Items must be in their original condition, unused, undamaged, and in the original packaging with all tags and labels intact.

1. b) Returns are not accepted for:

Personalized or customized items.

Perishable goods.

Items marked as non-returnable on the product page.

1. c) How to Initiate a Return:

Contact us at Email: customercare@kavirajcookware.com

Phone: +91-9740530073

with your order number, reason for the return, and any supporting evidence (photos if applicable) Once approved, we will provide return instructions, including the return shipping address.

Return Shipping:

Customers are responsible for return shipping costs unless the product is defective, damaged, or sent in error.

Use a trackable shipping method to ensure safe delivery of returned items.

3. Refund Policy
4. a) Eligibility for Refunds:

Refunds will be processed for:

1. Items that are returned and approved after inspection.
2. Orders cancelled before shipping.
3. Products delivered in a defective, damaged, or incorrect condition.

Refund Process:

Upon receiving and inspecting the returned item, we will notify you about the approval or rejection of the refund.

Approved refunds will be processed to your original payment method within 3 business days.

Non-Refundable Scenarios:

1. Items returned without prior approval or beyond the return window.
2. Products not in their original condition or damaged due to misuse.
3. Digital downloads or fully delivered services (if applicable).

4. Exchange Policy

Since the sale is done online there is no exchange option available to the customer currently

5. Exceptions and Additional Information

Certain products may have unique return, refund, or cancellation policies mentioned on their respective product pages.

We reserve the right to decline a return or refund if the conditions stated in this policy are not met.

6. Policy Updates

We may update this policy from time to time without prior notice. Please review it periodically for any changes.

For any questions or assistance, feel free to reach out to us at 

Email: customercare@kavirajcookware.com

Phone: +91-9740530073